Privacy Policy

Last Updated: March 17, 2026

RM Digital Enterprise LLC ("Company", "we", "us", or "our") operates the Satchel City Carrier (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

IMPORTANT: Satchel City Carrier is an independent application and is NOT affiliated with, endorsed by, or officially connected to the United States Postal Service (USPS) or the National Association of Letter Carriers (NALC).

1. Information We Collect

1.1 Personal Information

When you create an account, we collect your email address, name (if provided), profile information (route number, station, etc.), and authentication credentials (securely stored on your device). The App offers multiple authentication methods: Email and password, Sign in with Apple (iOS only), and Sign in with Google. Your login credentials are automatically saved securely on your device and cleared when you sign out.

1.2 Work-Related Data

The App collects and stores work-related information you input:

• Work hours and time tracking data
• Calendar events and schedules
• Reminders and notes
• Annual leave requests and records
• Mutual exchange information
• Hold mail requests
• Route information and delivery data

1.3 Location Data

With your permission, we collect location data to provide:

• Route tracking and navigation
• Location-based route information

Location data is collected only when you actively use location-based features. You can disable location services at any time through your device settings.

1.4 Device Information

We automatically collect certain device information:

• Device type and model
• Operating system version
• App version
• Device identifiers
• Crash reports and error logs

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining the App's functionality
• Syncing your data across devices
• Improving and optimizing the App
• Providing customer support
• Sending important updates and notifications
• Analyzing usage patterns to enhance user experience
• Detecting and preventing technical issues
• Complying with legal obligations

3. Data Storage and Security

3.1 Local Storage

Most of your data is stored locally on your device using secure storage mechanisms. This includes your work hours, calendar events, reminders, and personal notes.

3.2 Cloud Storage

We use Firebase (Google Cloud Platform) to store:

• User authentication data
• Profile information
• Synced data across devices

All data transmitted to our servers is encrypted using industry-standard SSL/TLS protocols.

3.3 Security Measures

We implement appropriate technical and organizational security measures:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We may share your information with trusted third-party service providers including Firebase/Google Cloud Platform, Apple Sign In services, Google Sign In services, analytics services, and crash reporting services. These service providers are contractually obligated to protect your data.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to access and update your personal information through the App's settings.

5.2 Data Deletion

You can request deletion of your account and associated data by contacting us at support@satchelapp.dev.

5.3 Opt-Out Rights

You can opt out of:

• Location tracking (through device settings)
• Push notifications (through App or device settings)
• Analytics data collection (through App settings)

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

RM Digital Enterprise LLC Email: support@satchelapp.dev Privacy Officer: privacy@rmdigitalenterprise.com